Cancellation & Refund Policy

Effective Date: 19 August 2026
Last Updated: 19 August 2026

This Cancellation & Refund Policy explains the terms under which customers may cancel orders, request returns, or receive refunds for purchases made through Libaas Vogue at https://libaasvogue.com/.

1. About Libaas Vogue

Business Name: Libaas Vogue
Owner: Fouzia

Address:
First Floor, Suburban Annex, Near Smart Bazar
MRPL Cross Road, Surathkal – 575 014, Karnataka, India

Email: libaasvogue.official@gmail.com
Phone: +91 8050575000

2. Order Cancellation

Customers may request cancellation of an order within 2 days from the date the order is placed, provided that the order has not already been dispatched.

To request a cancellation, contact us as soon as possible using:

Email: libaasvogue.official@gmail.com
Phone: +91 8050575000

Please provide your order number and the reason for cancellation.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may be required to follow the applicable return procedure.

3. Refund Eligibility

A refund may be available in the following circumstances:

• The order is cancelled within the eligible cancellation period.
• The product is unavailable after the order has been accepted.
• Libaas Vogue cancels the order for operational or other valid reasons.
• A product is received damaged or defective, subject to verification.
• A wrong product is delivered.
• A return is approved under this policy.

Refund eligibility is subject to the conditions described below.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Different from the product ordered
• Missing essential components

please contact us as soon as possible after delivery.

Customers should provide:

• Order number
• Description of the issue
• Photographs or videos showing the product and packaging, where applicable

We may review the information provided and determine whether the product qualifies for replacement, return, or refund.

We may request that the product be returned for inspection before approving a refund or replacement.

5. Change of Mind / Unwanted Products

Returns or refunds for products that are no longer wanted or were purchased by mistake are subject to Libaas Vogue’s return conditions and product eligibility.

Products intended for return should generally be:

• Unused
• Unwashed
• Unworn
• Undamaged
• With original tags attached
• With original packaging, where applicable

Products that have been worn, washed, altered, damaged, or otherwise used may not qualify for a refund.

6. Clothing Hygiene and Return Conditions

For hygiene and product-quality reasons, Libaas Vogue may refuse returns where clothing has been worn, washed, altered, damaged, stained, or otherwise used.

Customers should inspect the product upon delivery and contact us promptly if there is a problem.

7. Non-Returnable Products

Unless required otherwise by applicable law, certain products may not be eligible for return or refund, including products that:

• Have been worn or washed
• Have been altered or modified
• Are damaged after delivery due to customer misuse
• Are returned without required tags or packaging
• Are otherwise not in an acceptable resale condition

If a particular product has special return conditions, those conditions may be displayed on the relevant product page or communicated at the time of purchase.

8. Return Shipping

Where a return is approved because the product is defective, damaged, or incorrectly supplied by Libaas Vogue, we may provide appropriate instructions regarding return shipping.

For returns requested for reasons other than a defect, damage, or incorrect product, the customer may be responsible for applicable return shipping costs.

Return shipping arrangements will be communicated on a case-by-case basis.

9. Refund Process

Once a cancellation or return has been approved, the applicable refund will be processed using the original payment method where reasonably possible.

For online payments made through Razorpay, the refund may be processed through the payment/payment service infrastructure used for the original transaction.

The time taken for the refunded amount to appear in the customer’s bank account, card, UPI account, or other payment method may depend on the payment provider and the customer’s bank.

Libaas Vogue does not control the processing time of banks or third-party payment providers.

10. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the eligible amount will be refunded after the cancellation is confirmed.

Any applicable deductions, charges, or non-refundable amounts, where permitted by applicable law and disclosed to the customer, may be deducted from the refund.

11. Partial Refunds

In certain circumstances, only part of the order may qualify for a refund.

For example, where:

• Only one product in an order is eligible for return.
• A partial order was cancelled.
• A specific promotional discount affects the refundable amount.

The final refund amount will be calculated based on the applicable order and refund conditions.

12. Failed or Reversed Payments

If your payment fails but your bank or payment provider shows that the amount has been debited, please contact us with your order and transaction details.

We will verify the payment status with the relevant payment provider.

If the transaction is confirmed as failed or reversed, the applicable amount will be handled according to the payment provider’s settlement and refund process.

13. Refunds for Orders Cancelled by Libaas Vogue

Libaas Vogue may cancel an order in circumstances such as:

• Product being unavailable
• Incorrect product or pricing information
• Suspected fraudulent activity
• Delivery limitations
• Technical errors
• Other circumstances where fulfilment is not reasonably possible

If payment has already been received for an order cancelled by Libaas Vogue, the eligible amount will be refunded to the customer.

14. How to Request a Cancellation or Refund

To request a cancellation, return, or refund, contact:

Email: libaasvogue.official@gmail.com
Phone: +91 8050575000

Please include:

• Customer name
• Order number
• Registered phone number or email address
• Product name
• Reason for the request
• Photographs/videos where relevant

Providing complete information helps us process your request more quickly.

15. Refund Timeline

Once a refund has been approved and initiated, the amount will normally be sent back through the applicable original payment method.

The actual time for the refund to appear in your account may vary depending on:

• Razorpay/payment processor
• Bank
• Card issuer
• UPI provider
• Other payment method used

Libaas Vogue cannot guarantee the exact time taken by a third-party financial institution to credit the refunded amount.

16. Fraudulent or Abusive Refund Requests

Libaas Vogue reserves the right to investigate suspicious, fraudulent, or abusive refund and return requests.

This may include repeated claims involving damaged products, false delivery claims, payment fraud, or misuse of the return policy.

Where appropriate and permitted by law, we may refuse a refund or take other appropriate action.

17. Changes to This Policy

Libaas Vogue may update this Cancellation & Refund Policy from time to time.

Any changes will be posted on this page and the “Last Updated” date will be revised accordingly.

18. Contact Us

For cancellation, return, or refund-related questions, contact:

Libaas Vogue
Owner: Fouzia

Address:
First Floor, Suburban Annex, Near Smart Bazar
MRPL Cross Road, Surathkal – 575 014, Karnataka, India

Email: libaasvogue.official@gmail.com
Phone: +91 8050575000

Libaas Vogue
Ladies’ & Kids’ Clothing
Surathkal, Karnataka, India